Frequently Asked Questions

Everything you need to know about shopping with Ramsos.

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is the Ramsos return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal to monitor your delivery status in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, Ramsos ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What should I do if my item arrives damaged?

If your order arrives damaged, please take photos of the packaging and the product and contact us within 48 hours. We will arrange for a replacement or a full refund immediately.